Shipping Delays
Shipping Delays
We want to keep you informed about a situation currently affecting global shipping and, in some cases, the delivery of custom lounge orders.
What's happening
Since late July, a series of typhoons has moved across China's eastern coastline, forcing repeated closures at major shipping ports including Shanghai and Ningbo. The most severe of these, Typhoon Dolphin, was the strongest storm to hit the region this year and left a significant backlog of vessels waiting to depart. As of late August, several tropical systems remain active across the region at the same time, and the coast is bracing for further weather.
Last Updated 27.08.2026
How this affects your order
Our global shipping partners are currently advising delays of up to 21 days on affected orders. Because the situation is entirely weather-dependent and ports continue to open and close as new storms develop, some orders may be delayed beyond this window. We're monitoring the situation closely and will always give you the most accurate timeframe we have.
It is for these extraordinary global shipping scenarios that we ask customers to sign that custom lounge orders can be delayed 3-5 weeks due to global shipping delays.
How we'll keep you updated
- Tracking your order online is the best way to keep abreast of changes to your order in regards to shipping. Track your order status here
- Your local store team will continue to be your point of contact. Please do not call our despatch department as they are experiencing high call volumes and have the same information your local store as.
- Your store will provide fortnightly updates to any delayed orders.
- This page will be kept current with the latest information, so you can check back any time for the most recent picture.
- We understand how much anticipation goes into a new piece for your home, and we're grateful for your patience while these conditions are beyond anyone's control. Rest assured your order remains a priority, and we'll have it to you as soon as it's safely able to move.
Track your order status here
Find your nearest store here
For media coverage of this issue please view:
https://www.theguardian.com/world/2026/aug/26/typhoon-narra-floods-evacuations-china.
https://theloadstar.com/global-port-congestion-at-new-high-as-more-typhoons-hit-china/.
