PremierCare for Furniture

Important Information

Whilst PremierCare offers extremely wide benefits, there are some things that we do not cover. A summary of these includes:

• Commercial use
• Deliberate damage
• Wear and Tear
• Gradual build-up of damage

Cancellation

You can cancel your insurance and receive a full refund during the 14 days from receiving your Terms and Conditions. Full information can be found in the documents detailed above.

Your Data

The Retailer of the Furniture Protection share your information with the scheme administrators and the insurer for the purpose of arranging and administering your policy and handling your claim.

Further information on how both firms handle your personal data can be found in your Terms and Conditions and also in their Data Protection notices which can be found on their respective websites.

Administrator & Insurer

Policies are arranged and administered by Castelan Limited whose details are shown below. Information on the insurer can be found in the IPID and Terms and Conditions.

Summary of Cover: Accidental Staining

Cover starts from when your furniture is delivered. Any stain or spill that happens suddenly or unexpectedly is included. Everyday spills such as (but not limited to):

• Tea, coffee, and hot chocolate
• Wine, beer and spirits
• Cosmetics and shoe polish
• Milk, juices, and soft drinks
• Human & animal bodily fluids
• Mineral oil, glue, and tar
• Foodstuffs (Curry, pizza, ketchup, grease)
• Dye transfer and chocolate
• Corrosive substances, bleach, and paint
• Odours caused by a stain

Summary of Cover: Accidental Damage

Cover for sudden and unexpected accidents includes (but is not limited to):

• Rips, tears, and burns
• Punctures, scuffs, and scratches
• Dents and chips
• Breakage of glass, stone, or marble
• Breakage of frame components
• Pet damage and transit damage

Protecting Your Investment

PremierCare is designed to ensure that, having invested in your new furniture, you can keep it looking like new for as long as possible.

• One-off payment for the whole 5-year term
• National network of professional technicians
• Online claim service available 24/7
• No call-out fees or excess charges

Products Covered